The Empress of Medellín (EPM) has announced important changes in the way it notifies users about water outages in the Abra Valley. As the company explains, the new notification scheme aims to provide more personalized, timely and accurate information to help people anticipate interruptions and organize their daily lives without getting frustrated.
“We want to leverage the latest digital tools to stay close to our users and provide timely information on affected sectors and schedules,” the company said in a statement.
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from now on, EPM implements a georeferencing system that allows you to send text messages and notifications via WhatsApp.Thanks to this technology, messages are sent according to each user’s registered location, informing them in advance of the time, neighborhood and specific address affected by the interruption.
Also, if you still have a landline phone, The company plans to activate automated calls and messages to notify customers of operational news and planned outages.
To ensure the effectiveness of this new system, EPM asked all users to update their personal data. Updates can be performed through the following channels:
- Telephone line: 604 44 44 115
- Official website: www.epm.com.co
- Paying utility bills
- At face-to-face care points
“Data updates are essential to receive personalized, real-time notifications about service interruptions and restorations.”He emphasized the substance.
This step ensures that alerts are received based on the user’s exact address or contract number, improving message accuracy and avoiding confusion regarding the actual sectors affected.
Users wishing to make their own inquiries can continue to check the status of their Aqueduct services by visiting the EPM portal. A floating button appears on the main page that allows you to contact Ema, the company’s digital contact, 24 hours a day.
With this assistant, you can see the expected time for service outages and restoration, as well as find out if your residential or commercial property is within the area where the disruption is scheduled.
Similarly, EPM announced the creation of a new microsite on its website.Here, citizens can find all information related to water cutoffs, including technical reasons, benefits of intervention, management rank and affected sectors.
In case of high-impact interruptions, the portal includes schematic diagrams, downloadable graphic materials, explanatory videos and even the location of tanker trucks deployed to guarantee temporary water supply.
EPM recalled that its water system in the Abra Valley is one of the largest in the country, with 13 water treatment plants, 146 storage tanks and a network of more than 4,900 kilometers serving more than 1.4 million users, equivalent to more than 3.6 million people.
Service continuity is 99.48%, but the company warns that planned interruptions are necessary to ensure system quality and stability.
“These planned breaks allow for preventative maintenance, replacement of old pipes, and infrastructure improvements to ensure reliable, continuous service.”the company explained.
In some areas of the Abra Valley, the network is more than 40 years old and updating is essential. More than 60% of the primary and secondary networks have already been intervened or replaced in the modernization plan that EPM has been implementing for more than 10 years.
Only in 2025, The company allocated more than P600 billion to strengthen water and wastewater infrastructureexpand our coverage and maintain high continuity and quality standards.
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