“I’m so scared, my house is full of water.”

of recorded call logs Telecare services for clients and their families on the afternoon of October 29 reflected the distress of the moment and the care of those who supported them through the system.

This is mentioned in two of the books, one of which was kept by a relative. utilitylost contact with his 90-year-old mother and another user. PicanhaShe lived near the ravine, and in her first phone call she warned: “Hello, hello, I’m so scared, my house is full of water.”

The company responsible for telemedicine services recently submitted a report to Judge Cataluja, who is investigating the management of Dana Center. Report on 6 deceased system usersThis reflects the first contact of the day, recorded at 3:51pm in the tuna-filled town of Utiel. October 29th.

That company’s report, which was incorporated into the case, had data on two out of four users, according to information sent to the judge, and the elderly woman’s use of the service was not recorded either personally or through her family.

The judge asked the service operating company to record the calls made and received on October 29 by six users of the telecare service.

users of Picanhawhose call records can be accessed? european presscalled the service because she was “very scared.” “My house is full of water,” he said, explaining that water can get in and fall “everywhere.” the person who took care of her He advised me to get on the couch or bed.

“I’m on the couch,” the old woman confirmed, but the worker told her not to move because they would call the emergency services. “Please, please,” he replies.

from service Attempts to contact Picanha police were unsuccessful. She then told a friend of the user who contacted her, “I’m on the second floor because they caught me on the first floor and locked me out of the water, but I’m okay.”

The operator asks her if someone could come pick up her friend, but she replies that it is not possible. “If I were like this now, I can’t even go homethrown. “The woman opened her house to me and I was able to climb up, but where I am, the water is up to my knees and I can’t move,” he explains.

From the telecare service, they told him it was 112; Police are “overloaded”. “She’s a disabled old lady who lives on the first floor. Just to be clear, they’re first,” she asked, and the operator told her they were trying. “Please stay safe too, darling, okay?” the operator asks.

In the second communication with the user who asked for help, Telecare again asked her to stand as high as possible, preferably on the table, but she told her that there was not enough water. “It’s coming in with great force.”.

“Okay, please hurry,” he begs, and the operator tells him not to worry because she still needs help. “Okay, ah” is the final communication. There have since been eight more audio recordings of the operator trying to contact 112, but unable to do so.

If posted from utilityThe daughter contacted this service because she was unable to talk to her 90-year-old mother, who lives alone.

”we are flooded. Then I was told that the firefighters had come, but they couldn’t make it to the house. So I don’t know if they took her out or if she’s at home. If he is at home, he must be very sick. This is because water has accumulated to the top. “Then see if you can solve it for me,” my daughter pleads.

In the 15 audio recordings, there is no contact with the user, and there is also contact with the operator who called 112 and informed them. Unable to contact user Because you don’t have electricity, you don’t have “everything service,” and you get a lot of calls because the local police say, “Get to the point.”

“No, we are not doing any rescues or anything, except that we have no direct contact… We have received the message and are relaying it to the coordination point over the phone, but other than that we don’t know anything,” the police told him.

The two have spoken to their daughter again several times, and she has expressed her feelings of despair to her daughter. “I talked to my neighbor across the street, and she said she couldn’t cross the street because the water was coming in through her window. To get through. I mean, my mom is in the house. So even though she’s 90 years old and her house is half full of water, I don’t know what she’s going through right now. So that’s what prompted me to do it,” she explained, adding at another point:afraid of the worst. “I fear the worst.”

operator will try reassure However, in another call she explained the situation. “The whole town is out of power. So the UME is working with boats and everything. We don’t know anything. On top of that, the power went out and everything stopped. No… we don’t know anything.”

The telemedicine worker elaborated that there are many towns in the same situation: “Paiporta, Cataluja, Alchemesi, we are here, we did not arriveso… and of course all the services are saturated and even God cannot answer, getting caught will cost a lot, let’s talk a little and see if we can say that everything is done and everything is fine.