“Workers are not just hands”

This was announced by Mercadona Chairman Juan Roig. Manager A of a supermarket chain has a net income of 2,100 euros per month. “Workers are not just hands, they are the heart and the brain,” the businessman said in a speech at the Aecoc Great Consumer Conference held at Valencia’s Roig Arena at the end of October.

Roig pointed out: “Please take care of your workers” And he is “very proud” of Mercadona’s approximately 120,000 workers. Therefore, he argued that “the worker is not just his hands, but his heart and brain.” The heart and brain need to feel valued as human beings. And good treatment is not about doing what workers want, but about doing what workers need.

He also believes that an entrepreneur’s mission is to “I can see things that others can’t see.” We believe that the mission of a company is to satisfy workers, customers, suppliers, capital, and society. As he explained, Mercadona calls it the Five Components.

“If the five conditions are not met in some way, the company will not function,” he warned. Therefore, he assured that The five elements are “equally important” Every time a decision is made at Mercadona, we consider whether these five factors are met.

Roig explained: Customers are the people who influence the life and death of a company. “This is our lighthouse,” he declared. He then described the Valencian supermarket chain’s “Radical Totaler” model, which prioritizes “customer rights” through “high-quality and efficient assortments” rather than giving consumers too many choices.