Amazon must pay 2.5 billion dollars Pursuant to the agreement handed down in September, Federal Trade Commission (FTC)accused him of using deceptive methods to register millions of users. amazon prime If the cancellation of the service is hindered without consent. This measure is aimed at partially compensating 35 million consumers In the US.
The US organization claimed that Amazon: Violated FTC law and the Restoring Online Shopper Confidence Act (ROSCA). By designing interfaces that guide consumers, Subscribe unintentionally To prime.
Additionally, the company has created a cancellation process.excessively difficultAccording to the survey results, the purpose was to Reduce service downtime. The court order, approved unanimously by the committee, imposes:
According to official information, F.T.C.they can receive refund automatic Clients to comply with three conditions:
For eligible customers, Automatic refund up to $51 For Prime subscription fees.
According to the F.T.C. You don’t need to do anything for now. Amazon Refunds will be issued automatically by December 25, 2025 For users who meet the conditions.
from 2026open Second stage of billing For those who do not have automatic payment.
The client receives instructions from the representative. independent administratorand they 180 days Fill out the corresponding form and send.
Meanwhile, the FTC has clarified that: Do not contact consumers by phone or email About this matter. If someone contacts you on behalf of this institution to promise a refund, it’s a scam. In these cases, the fraud can be reported on the ReportFraud.ftc.gov website.
After the judgment was announced, Amazon denies wrongdoing and defends its transparency policy. “We’re working hard to make sign-up and cancellation clear and easy for our customers, and to deliver real value to our millions of Prime members around the world,” the company said in a statement posted on its website on Sept. 25.
About The Author
