Chinese brand is one of six domestic automakers to receive maximum recognition from Reclame Aqui for outstanding service
GWM Brasil has once again been recognized for its outstanding customer service and after-sales quality. Reclame Aqui, the largest relationship platform between consumers and businesses in Latin America, published by Mundo do Automóvel para PCD, has awarded the automaker the RA1000 seal for the second time.
Of all car manufacturers operating in Brazil, only six have an active RA1000 seal. This shows that GWM has established high standards of quality and transparency since entering Brazil. This recognition strengthens consumer trust and the reputation of Chinese brands in the domestic automotive sector.
According to Daniel Conte, GWM’s aftersales director, the award reflects the company’s DNA. “Excellence isn’t just a goal; it’s the essence of who we are and part of our culture of respect and dedication to our customers,” the executive said.
In addition to our award-winning service, GWM offers a full 5-year warranty with no mileage limits and a guaranteed buyback program that guarantees customers up to 85% of the value of their Fipe table for up to 2 years.
The RA1000 Seal is only awarded to businesses that maintain a response and resolution rate of 90% or higher, a minimum average score of 7, and 70% or more of their customers intending to repurchase. With an average score of 8.6, GWM is one of the best rated manufacturers, confirming the company’s leadership in satisfaction and trust.
This achievement strengthens GWM’s position as a reference for after-sales for brands operating in Brazil, alongside other leading companies in the sector. This customer service reputation has become one of the strategic pillars of Chinese brands to strengthen their presence and credibility in the domestic market.
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