This situation is probably familiar to you. You’ve been waiting for your package for several days, you’ve been waiting at home, you’ve planned your day to pick it up, and then suddenly… You receive a message that a delivery person stopped by your home but was unavailable. Beyond the outrage it inflicts, this classic impacts many consumers because it could be a big deal, and that’s why it stayed home. For this reason, consumer and user organizations (university) carried out the survey, 46% of Spaniards have experienced this in the past year.
The biggest problem with package delivery
What they have done from OCU is to analyze the main issues related to the delivery of online purchases. Delivery failures are high on the list. In many cases, Please note that the delivery person found no one at home That’s not really what’s happening, and as we say, making changes to your daily life so that nothing happens creates a lot of frustration.
he Your order will arrive late it is even more frequent, 52% In addition to those surveyed claiming to have been victimized at some point, it was also common to suffer from: Not adhering to agreed schedule (24%). The worst part is that this problem occurs when the delivery time is known. Because half of users know the delivery time at the time of their last purchase. I couldn’t tell you the approximate time.
What to do in this case
OCU alerts you that you need to file a claim Direct access to sales platformas they are responsible for transportation services. If delivery failsthe client can make repeated requests specifying a specific day and time, but if you have to pick it up in person, Travel expenses.
of damaged package You should also file a claim on the platform as soon as possible with your claim and photos of the damage. and if they meet each other Impact or rough handling of packagingIt would be a good idea to take a photo before opening it. Talking about Unauthorized delivery elsewhereyou should report it so this doesn’t happen again and to make sure your package isn’t stolen.
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