The Sonder hotel and apartment chain, which signed a franchise agreement with Marriott in 2024, announced this Monday that Immediate suspension of operations The company announced that it would liquidate its assets under U.S. bankruptcy law. This was reported by the company in a statement, in which it also confirmed that it intends to initiate bankruptcy proceedings in the countries in which it operates. The spread of the memo occurred after guests complained on social networks that their reservations had been cancelled.
”Is Marriott kidding? Did they cancel their relationship with Sonder with active bookings without even setting an end date? Where can I find a refund for my prepaid reservation in Los Angeles?,” one customer complained in a message posted to his X account. Notify me within 24 hours He said he had to vacate the property because his contract with Marriott had ended. I’m lucky that my trip ended today…but what about everyone else who has already paid and had their stay interrupted? ” wrote another user on the same social network.
“Sonder faced serious financial difficulties Among other things, this arose from long-standing issues in the integration of our systems and reservation agreements with Marriott International,” the company said in a written statement ahead of the report. Marriott announces contract termination The company assured that it had made “exhaustive efforts” to evaluate all financing options and other strategic ventures without success.
“The company contacted a number of strategic and financial partners, but ultimately Could not complete executable transaction “Given these wasted efforts and the company’s financial situation, the board of directors has made the difficult decision to cease operations and immediately begin liquidation procedures,” the company continued, thanking its employees for their dedicated efforts.
“We are extremely disappointed that we have reached the point where liquidation is the only viable option,” said Janice Sears, Sonder’s interim CEO. “Unfortunately, the merger with Marriott International Significant delays due to unforeseen difficulties We had to adjust our technology platform, resulting in significant unanticipated integration costs and a significant reduction in revenue from Sonder’s participation in Marriott’s Bonvoy reservation system. These issues continue to occur and Significant loss of working capital”.
Marriott announced its decision to terminate Sonder’s contract in a statement this Sunday. “Marriott International announced today (this Sunday) that its license agreement with Sonder Holdings has been terminated due to Sonder’s payment defaults. As a result, Sonder is no longer affiliated with Marriott Bonvoy and Sonder properties.” We are not accepting new reservations. through Marriott channels,” the chain said.
The hotel company also said it will prioritize guests and contact those who booked through its channels. If you booked through a travel agent or online platform, you must contact the travel agent or online platform directly. “Marriott continues to Minimize inconvenience to travel plans It’s about the guests,” he concluded.
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